Deposit & Cancellation Policy
Deposit, payment and refund amounts are as follows:
Deposit & Payment Policy
Upon booking you will be requested to leave contact details and a deposit of 25% to secure your booking; this can be made by credit card, EFT or direct deposit into our bank account.
We hold the deposit until your trip, if you do not show up or your numbers change on the day we will still put through total balance payable on the details that has been given.
Full payment is requested prior to departure. Credit cards or cash may be used and can be paid on the boat.
All Cheques, money orders and direct deposits must be paid 1 week in advance.
25% deposit is required to confirm all bookings including group or whole boat bookings.
Full payment for group and boat bookings is required 2 week prior to the charter.
Cancellations and Confirmations
Cancellations require 3 days (72 hours) notice prior to departure for a refund of the deposit.
If sufficient notice not given, no amount will be refunded.
All group and boat bookings (6 persons or more) require 14 days notice for a refund of the total deposit, and are not refundable if notice is not given.
All bookings are subject to numbers and suitable weather conditions (wind and seas only, rain is not considered bad weather) you will be required to contact us after 3.30pm on the evening prior to the trip. In the event of bad weather you may re-book at your convenience or your money can be refunded. *All other cancellations require 72 hours notice (group bookings require 14 days) prior to departure for a total refund. Vouchers are non-refundable and must be redeemed on or before expiry date, and are not extendable under any circumstances.
In the event that you are travelling long distances please contact us before you leave to check the weather. Contact: 0429013012